Use and Effects of Advanced Traveller Information Services (ATIS): A Review of the Literature

Rapid technological developments in the field of personal communication services probe visions of a next generation in Advanced Traveller Information Services (ATIS). These technological developments provoke a renewed interest in the use and effect of such next-generation ATIS among academia as well as practitioners. To understand better the potential use and effects of such next-generation ATIS, a thorough review is warranted of contemporary conceptual ideas and empirical findings on the use of travel information (services) and their effects on travellers’ choices. This paper presents such a review and integrates behavioural determinants such as the role of decision strategies with manifest determinants such as trip contexts and socio-economic variables into a coherent framework of information acquisition and its effect on travellers’ perceptions.